Outdoor Innovations

  • Call The Experts - (513) 384-6327
Facebook Instagram Shopping-cart
Menu
CONTACT US

Warranty Information

Section 1.Warnings and Considerations

Congratulations on your new Outdoor Innovations Outdoor TV, and thank you for allowing us to be part of your outdoor entertainment experience.

THE ORIGINAL PURCHASER WARRANTY

Each Outdoor Innovations outdoor TV is carefully hand-crafted to ensure you have the most reliable outdoor TV. Please read this information in full to ensure everyone’s safety before installing and/or operating your new Outdoor Innovations TV.

Outdoor Innovations carries the warranty for your Outdoor TV, not the original manufacturer. Please refer to the Outdoor Innovations warranty information for warranty claims.

Please keep your warranty information for future reference, and please read all of the following information:

TV WARNINGS:

  • Any unauthorized changes or modifications to this equipment will void the warranty.
  • All TVs must be powered by a Ground Fault Circuit Interrupt (GFCI) outlet, with proper electrical grounding. GFCI outlets must be rated for outdoor use.
  • All TVs must be plugged into a surge protector that is rated for your area in order to protect your TV from power surges. Please note a power strip is not a surge protector.
  • Do NOT plug the TV into surge-protected / GFCI power within ten (10) feet of any water source.
  • Do not lay power cords on the ground where water may have access to it or become tripping hazards. Follow local codes and laws for proper outdoor installation of electrical devices.
  • Outdoor Innovations TVs are not to be submerged in water or any other liquid.
  • Outdoor Innovations TVs must not be cleaned with a power washer or any high pressure systems.
  • Outdoor Innovations TVs must be installed with adequate mounting brackets and must be installed in a manner so that the bottom of the TV is horizontally plumb. The TV must not be mounted in a way where the TV rotates upwards into a horizontal / lay-flat manner, or mounted upside down. This will immediately void the warranty.
  • Do not operate any Outdoor Innovations Outdoor products during the following weather conditions: Rain, electrical storm, dust storm, tornado or hurricane. During extreme weather conditions unplug the TV and bring it inside. During a rain or electrical storms, unplug the TV from the outlet as this will prevent the TV from receiving a power surge which will damage the TV beyond repair.
  • Outdoor Innovations TVs must be adequately ventilated. Do not cover or block any of the existing ventilation points (e.g. the bottom-firing speakers and/or the clamshell vent(s)).
  • Do not damage, pierce, cut or deform any exterior wrap material, gaskets or silicone caulking on the TV as this will void the warranty. Should damage happen to this, please contact us immediately. Outdoor Innovations will attempt to repair and save the damages. In some instances, there may be no cost to repair, except for shipping.
  • Do not remove the metal studs in the mounting holes or remove any gaskets or silicone in the mounting holes. This is to prevent water from entering the unit.
  • Do not remove the power plug from the back of the product. This has been secured in placed and weatherproofed. Doing so will immediately void the warranty.
  • When assembling a TV mount and installing it to your Outdoor Innovations TV, use the shortest set of screws possible (but ensure that at least 6 full threads are engaged) to ensure that mount is flush with the metal studs, and that longer screws do not penetrate into the interior of the TV.
  • Never place your TV above or near a fireplace, firepit, or other heat source as it will damage the product.
  • Outdoor Innovations (Under-Cover) TVs are not made to withstand rain, they are protected for humidity protection only.
  • Mounting a TV in a manner where the bottom of the TV is within one foot of the ground or less (this allows water/debris to splash up into the venting areas and/or speakers)

Section 2.2 Setup For Table Top Use

Improper location and placement of a table-top TV may cause a falling or tripping hazard which may lead to injury or death. If you have specially ordered a table-top Outdoor Innovations TV, ensure that it is securely places on a flat, level surface. Do not stand, tilt or lean unit to avoid TV from falling or tipping over. Ensure that all cords are positioned in such a manner that it does not present a tripping hazard or a hazard for children to pull on and cause the TV to fall.

Section 2.3 Mounting Your Outdoor Innovations Outdoor TV With An Outdoor Innovations Outdoor TV Mount On The Wall

Follow the instructions provided with your Outdoor Innovations Outdoor TV mount. Open the bracket kit and use the smaller set of screws. Mount the hanging bracket to the back of the TV using the small screws. This will provide a flush mount. If your Outdoor Innovations TV came with metal mounting standoffs / studs, Do not remove them as this will void your warranty!

Section 2.4 Mounting Your Outdoor Innovations TV with a NON- TV Outdoor Innovations Mount on to the Wall

If you have chosen to use another manufacturers TV mount, please use the shortest mounting screws possible to mount the facing bracket to the TV. There should be at least six (6) threads engaged into the TV mounting holes (or metal standoffs) to ensure it is securely fastened. Do not use mounting screws that are too long. If the screws bottom out in the mounting holes and/or metal standoffs and there are still threads showing, do NOT force them in. This will damage your TV and void your warranty. Please source new, matching screws that are of the appropriate size.

Section 2.5 Mounting Locations for Best Performance:

To get the best possible performance and viewing performance of your new outdoor TV, you should mount your TV in a shaded area if possible and away from any objects that may cause damage to the TV. Avoid placing the TV in direct sunlight. Placing the TV in direct sunlight will obscure the clear picture. If there is no shade, face the screen away from the sun and have the back of the TV towards the sun.

Additionally, please take extra caution when mounting your TV as it is not designed to handle high impact levels. A high impact may shatter the front panel of your TV and void the warranty.

Section 2.6 Outdoor Innovations TV Operation

Please refer to the original manufacturer’s guide that has been provided with your new TV for features and functions.

Section 2.7 Outdoor Picture Settings

Your Outdoor Innovations TV has been specifically calibrated for outdoor use, taking advantage of the advanced features and settings.

Section 3. Outdoor Innovations Three Year Limited Replacement / Repair Warranty

Section 3.1 Initial Inspection and Product Acceptance

PLEASE INSPECT YOUR UNIT UPON RECEIPT OF SHIPMENT. SHOULD YOU FIND DAMAGE TO YOUR TV, CONTACT US IMMEDIATELY AT 1-(513)384-6327

Upon inspection and acceptance of your new Outdoor Innovations TV, you have 45 days to register your product. If the product is not registered within the 45-day deadline, the warranty is forfeited and cannot be warrantied thereafter.

Warranty Registration Information is found at the end of this document.

Section 3.2 Terms and Conditions of Warranty

NOTE: Your new Outdoor Innovations TV has been converted to an outdoor TV by Outdoor Innovations, and therefore Outdoor Innovations now carries and maintains the warranty Outdoor Innovations for your new TV.

Warranty Terms and Conditions

This limited warranty begins on the original date of purchase, and is valid only for the original purchaser, and only for TVs that were registered within ninety (45) days of the purchase. To receive warranty service, the purchaser must contact Outdoor Innovation for problem determination and service procedures.

Warranty service can only be performed by a Outdoor Innovations authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to Outdoor Innovations or Outdoor Innovations’s authorized service center. Outdoor Innovations will repair or replace this product, at our option, with new or reconditioned parts or products if found to be defective during the limited warranty period. All replaced parts and products become the property of Outdoor Innovations and must be returned to Outdoor Innovations. Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.

This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, and except to the extent otherwise expressly provided for in this statement, noncommercial use of this product, and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product; cosmetic damage or exterior finishes; accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by Outdoor Innovations which damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book; reception problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; brightness related to normal aging, or burned-in images. Outdoor Innovations does not warrant uninterrupted or error-free operation of the product.

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON . Outdoor Innovations.

SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF Outdoor Innovations HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST Outdoor Innovations BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY Outdoor Innovations AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY Outdoor Innovations.

NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF Outdoor Innovations.

THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Section 3.3 Repairs and/or Replacement Terms under the Warranty

All TVs that are made by Outdoor Innovations have a prorated (3) year limited warranty that is free of defects and workmanship from the time of purchase.

Should a Outdoor Innovations TV be found and proved defective under the terms and conditions of this warranty, it will be repaired or replaced as noted in the warranty, at no charge to the owner, with the exception of the costs of shipping to and from the authorized manufacturer.

Outdoor Innovations maintains the exclusive right to determine whether a TV should be repaired or replaced. It further has the right to replace defective parts with new or reconditioned parts.

Section 3.4 Three-year Prorated Warranty Terms

Months 1-24 the product(s)will be repaired or replaced at no cost to the customer, with the exception of shipping to an Outdoor Innovations authorized repair or manufacturing facility. Month 25-36 will be a prorated credit used towards the purchase of another product sold through Outdoor Innovations.

The customer is required to pay for shipping of the product(s) to a Outdoor Innovations authorized repair or manufacturing facility. We will pay for the return shipment costs provided that the product(s) was found to be defective by Outdoor Innovations. If the TV was found to fall within any of the exclusion categories defined within section 3.7 of this document, we will contact you to discuss next steps.

NOTE 1: As with the terms and conditions of this warranty, the purchaser must provide a copy of the receipt of purchase.
NOTE 2: As with the terms and conditions of this warranty, the product(s) must have been registered within 90 days of purchase

Section 3.5 Extended Warranties for Outdoor Innovations TVs

If you have purchased an extended warranty through Outdoor Innovations within 45 days of the purchase of your TV, Outdoor Innovations offers a three-year, limited warranty, for products found and proved to be defective under the terms and conditions of this warranty, as defined below:

NOTE 1: As with the terms and conditions of this warranty, the purchaser must provide a copy of the receipt of purchase.
NOTE 2: As with the terms and conditions of this warranty, the product(s) must have been registered within 90 days of purchase.

Please contact us for more information regarding our extended warranties.

Section 3.6 TVs Commercial Use

For residential-grade TVs that are used in commercial settings, the warranty period, unless otherwise stated in a separate warranty agreement are for a period of one (1) year only. Commercial settings are defined as a place of business and/or where TV run times exceed 6 hours per day, 5 days per week.

Section 3.7 Warranty Exclusions

Outdoor Innovations will not warranty any product(s) that fall within the following conditions;

  • 5 or fewer dead pixels on the TV screen for TVs measuring 43” or less.
  • 10 or fewer pixels on the TV screen for TVs measuring 44” or larger.
  • Any damage caused during shipping.
  • Improper installation and/or any damage caused by installer or customer during unpacking, removal, or installation.
  • Powering the product with an electrical source that is not an outdoor rated Ground Fault Circuit Interrupt (GFCI)
  • Powering the unit without an outdoor rated surge protector between the TV and the GFCI outlet.
  • Damage caused by weather, to include; floods, lighting, tornado, hurricane, hail, high winds, sandstorms, acid rain, etc. (check with your insurance to see what they will cover).
  • Any modifications made to the product(s) without contacting the company for written approval.
  • Removing the protective outer wrap material and/or neoprene back cover.
  • Removing the products mounting standoffs or spacers/washers/silicone.
  • Any physical damage to the product(s) that were a result of improper installation, or improper use (e.g. dropping the TV, the TV being damaged by another object hitting it).
  • Installing the product(s) in a horizontal or inverted manner (Sideways, Upside down).
  • Product(s) purchased through a non-authorized agent.
  • Scratches, blemishes or marring to the screen, bezel or TV body.
  • Removal of the Outdoor Innovations label, stickers or identifying labels from the product(s).
  • Continued or constant exposure to water or liquids (for example; lawn sprinklers, misting systems, etc.) within 5 feet of the product(s).
  • Improper ventilation if unit is placed in an enclosed location.
  • Commercial use and/or constant operation exceeding the product(s) capabilities.
  • Mounting over the fireplace, without a mantel, less than 3 feet above the opening
  • Installing the product(s) in such a fashion that submerges the product(s), or product(s) installed within spas, saunas, or steam rooms.
  • Damage caused by abuse, vandalism and/or acts of God.
  • A Outdoor Innovations (Under-Cover) TV that has been exposed to direct rain or other liquids.
  • Products being exposed to temperatures exceeding the stated temperature ratings.
  • Mounting a TV in a manner where the bottom of the TV is within one foot of the ground or less (this allows water/debris to splash up into the venting areas and/or speakers)

NOTE: Warranties cannot be transferred from one owner to another.

Section 4.0 Processing Procedures for Warranty (Return Merchandise Authorization Request)

NOTE: The customer is responsible for returning the product(s) with all of the pertinent original accessories included.Outdoor Innovations will not repair or replace product(s) without the pertinent accessories.

Section 4.1 How to Process Your Warranty

Should you have a need to process a warranty, please follow these steps. Remember, Outdoor Innovations will not warranty a product(s) that had not been registered within 45 days of the date of purchase.

Contact us at: 1-513-384-6327.

Using the online form, you will be required to provide the following information:

A copy of your original receipt

A detailed description of issues with the product(s)

A minimum of 2 pictures showing the issue with the product(s). The pictures must include the following:

A picture of where and how the product is installed. The picture must be taken from at least ten steps away so that Outdoor Innovations can adequately see where and how the product(s) were originally installed.

A picture of the product(s) “framed up” within the picture. Bring the product(s) into the complete view of the camera / phone.

A close-up photo of the issue that you are experiencing.

And any remaining information on the online form.

Outdoor Innovations will then review the submitted information and then guide you through the next steps.

Please NOTE:

The product(s) must be returned in its original box with all its contents and accessories enclosed. If the original box and packing materials is not available, the customer is responsible for packaging the product(s) in such a way that they will not be damaged during shipping.

The product(s) must be shipped via FedEx, UPS or common carrier.

We strongly recommend that you insure the shipment for the full replacement value of the product(s). Outdoor Innovations is NOT responsible for damage that may have happened during shipping.

Outdoor Innovations will not repair or replace a product(s) until it has arrived and been inspected as per the warranty terms and conditions of the warranty.

NOTE: If the product(s) arrived damaged, the receipt of the product(s) will be rejected. You will be required to file a claim with your shipping company for damages. The replacement TV cannot be sent out until the shipping carrier pays for the claim.

Please go to Warranty Return Form to file claim.